Responsible Gaming

Gaming Should Be Entertainment

Online pokies and casino games are designed for entertainment purposes only. They should never be viewed as a way to earn money or solve financial problems. The house always has a mathematical advantage, and outcomes are determined by random number generators. Please gamble only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to access and use online gambling services in New Zealand. If you are under the legal age, please do not participate in gambling activities. Gambling is not suitable for minors.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone you know, help is available:

• Chasing losses by gambling more to recover money lost
• Spending more time and money on gambling than intended
• Hiding gambling activity or lying about how much you gamble
• Neglecting family, work, or personal responsibilities due to gambling
• Using gambling to escape problems, stress, or negative emotions
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Borrowing money to fund gambling activities
• Experiencing relationship conflicts related to gambling
• Unable to stick to predetermined spending limits

Self-Help Tools & Controls

Most responsible online casinos offer tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Reality Checks: Receive notifications during gaming sessions reminding you how long you've been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling platforms
• Take a Break: Pause your account for a specified period without closing it permanently

These tools are free and available to all players. Use them proactively to stay in control of your gambling.

Support Organisations

If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:

New Zealand

• Problem Gambling Foundation (PGF)
  Free counselling and support services
  www.pgf.nz
• Gamblers Anonymous Aotearoa
  12-step support meetings throughout New Zealand
  www.gamblersanonymous.org.nz
• 1800 654 262 — National Problem Gambling helpline (available 24/7)

Australia

• Gambling Help Online
  www.gamblinghelponline.org.au

United Kingdom

• GamCare
  www.gamcare.org.uk
• GamStop (National Self-Exclusion Scheme)
  www.gamstop.co.uk

Canada

• Responsible Gambling Council
  www.responsiblegambling.org

United States

• National Council on Problem Gambling
  www.ncpgambling.org

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Information and support resources for problem gambling

If You Need Help

Seeking help is a sign of strength, not weakness. If you believe you have a problem with gambling, please reach out today. Professional counsellors are available to provide confidential support at no cost. Your wellbeing is important.

Remember: You are never alone, and recovery is possible with the right support.